Frequently Asked Questions
Everything you need to know about your Flabelus experience.
What makes Flabelus footwear unique?
Flabelus combines the traditional silhouette of Italian friulane with the durability of a sneaker. Our shoes are handcrafted in Spain using high-quality velvets, organic cottons, and recycled rubber soles for a timeless, sustainable aesthetic.
How do I choose the correct size?
Most of our models run true to size. However, if you are between sizes, we generally recommend selecting the larger size for the most comfortable fit. Please refer to our detailed Size Guide on each product page for specific measurements.
What is your shipping policy?
We offer worldwide shipping. Orders within the EU typically arrive within 3-5 business days, while international shipments may take 7-10 business days. Shipping costs and duties are calculated at checkout based on your location.
Can I return or exchange my order?
Yes, we accept returns and exchanges within 14 days of delivery. The items must be in their original condition, unworn, and in the original packaging. Please visit our Returns Portal to start the process.
How should I care for my Flabelus shoes?
To maintain the velvet and fabric, we recommend avoiding direct contact with water. Use a soft-bristled brush to remove dry dirt. For stubborn stains, professional dry cleaning is recommended; do not put them in the washing machine.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a secure and seamless checkout experience.